Privacy Policy
Last updated: March 8, 2026
OnCallSolve LLC operates this website at www.oncallsolve.com. We take your privacy seriously and want to be straightforward about what information we collect, why we collect it, and how we handle it. This policy applies to all visitors and users of our website.
OnCallSolve was originally founded in 2016 under the name SupportHelp LLC. The business was subsequently acquired and continues to operate as OnCallSolve LLC. References to "OnCallSolve," "we," "our," or "us" throughout this policy refer to OnCallSolve LLC and this website.
Information We Collect
We collect two types of information: information you give us directly, and information collected automatically when you use our site.
Information you provide
If you contact us by email or through any contact form on this site, we receive your name, email address, and the content of your message. We use this solely to respond to your inquiry. We do not add you to any mailing lists without your explicit consent, and we do not sell your contact information to anyone.
Information collected automatically
When you visit our website, standard web server logs and analytics tools record certain technical data. This includes your IP address, browser type and version, operating system, the pages you visit on our site, the time and duration of your visit, and the page that referred you to us. This data is collected in aggregate and is used only to understand general traffic patterns and improve the site.
We use Google Analytics to help us understand how visitors use the site. Google Analytics collects data anonymously and reports trends without identifying individual visitors. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
Cookies and Tracking
Our website uses cookies. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences and understand how people navigate through our pages.
We use the following types of cookies on this site:
Essential cookies are required for the website to function. They enable basic navigation and access to secure areas of the site. You cannot disable these without affecting how the site works.
Analytics cookies are set by Google Analytics to collect anonymous information about how visitors use the site. These cookies help us measure which pages are most useful and identify areas where people run into problems.
Preference cookies remember choices you make to improve your experience, such as your preferred display settings.
Most browsers allow you to control cookies through their settings. Disabling cookies may affect some features of this website but will not prevent you from reading our content.
How We Use Your Information
We use the information we collect for the following purposes:
To respond to your questions and support requests when you contact us directly.
To monitor and improve the performance and usability of our website.
To detect and prevent technical issues, spam, or abuse.
To comply with legal obligations if required by law or a valid legal process.
We do not use your personal information for automated decision-making or profiling. We do not build individual user profiles for marketing purposes.
Third-Party Links and Services
Our website contains links to external websites, including the official support pages of the companies we cover. We link to these pages to help you find accurate contact information quickly. Once you follow a link to another website, that site's privacy policy applies, not ours. We have no control over the content or privacy practices of third-party sites and are not responsible for them.
We may embed content from third-party providers such as YouTube for video guides. These providers may collect data according to their own privacy policies. We recommend reviewing the privacy policy of any third-party service you interact with through our site.
Sharing Your Information
We do not sell, rent, or trade your personal information to any third party for their marketing purposes. We may share information in the following limited circumstances:
Service providers: We work with a small number of trusted third-party service providers who help us operate the website, such as hosting providers and analytics platforms. These providers access data only to perform services on our behalf and are contractually required to protect it.
Legal requirements: We may disclose information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of OnCallSolve, its users, or others.
Business transfers: If OnCallSolve LLC is acquired, merged, or its assets are transferred to another entity, user information may be part of the transferred assets. We would notify users of any such change through a notice on this website.
Data Retention
We retain contact information submitted through our forms only for as long as necessary to respond to your inquiry and resolve any related issues. Analytics data is retained according to our Google Analytics settings, which we have configured to a maximum of 14 months. We do not store payment card data; any payments processed through our site are handled directly by third-party payment processors who maintain their own retention policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These can include the right to access the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, and the right to object to or restrict certain types of processing.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and shared, and the right to opt out of the sale of personal information. We do not sell personal information, so no opt-out is necessary for that right.
To exercise any of your rights, contact us at support@oncallsolve.com. We will respond to verified requests within 30 days. We may ask you to verify your identity before fulfilling a request.
Children's Privacy
Our website is intended for a general adult audience. We do not knowingly collect personal information from children under the age of 13. If you believe a child under 13 has submitted personal information to us, please contact us at support@oncallsolve.com and we will delete that information promptly.
Security
We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. While no online system is completely secure, we review our security practices regularly and update them as appropriate.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we update the "Last updated" date at the top of this page. If the changes are significant, we will post a notice on the homepage. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or how we handle your information, you can reach us by:
Email: support@oncallsolve.com
Phone: +1-307-677-8218
Mailing address: OnCallSolve LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States