TurboTax Customer Service Phone Number
Direct TurboTax support line for Tax Software. Verified phone number, real wait times, and the fastest way to reach a live agent.
Mon–Fri 5am–9pm PT, Sat–Sun 7am–4pm PT
TurboTax Customer Service Overview
Phone Number
+1 (800) 446-8848Support Hours
Mon–Fri 5am–9pm PT, Sat–Sun 7am–4pm PT
Best Time to Call
Mid-morning weekdays (9am–11am PT)
Average Wait Time
~~15 minutes
Category
Tax Software
What to Have Ready Before Calling TurboTax
Before calling TurboTax support, gather the following to speed up your call:
- Your Intuit account email (used to sign in to TurboTax)
- The TurboTax product you're using (Free Edition, Deluxe, Premier, Self-Employed, or TurboTax Live)
- Your tax year (e.g. Tax Year 2024)
- Any rejection code from your e-file notice (e.g. IND-031-04)
- Your order number or payment details if calling about a charge
TurboTax Contact Information
TurboTax Website:
turbotax.intuit.comTurboTax Help Center:
Visit TurboTax Help CenterCorporate Office Address:
Intuit Inc. (TurboTax)
2700 Coast Ave
Mountain View, CA 94043
United States
About TurboTax
TurboTax is Intuit's top-selling tax preparation software and the #1 retail tax software in the United States. It guides users step-by-step through federal and state returns, with plans ranging from TurboTax Free Edition to TurboTax Live Full Service, where a credentialed tax expert prepares your return for you.
TurboTax support handles e-file rejections, login issues, billing disputes, state filing errors, and TurboTax Live expert pairing. Because TurboTax shares Intuit's phone line, select TurboTax from the menu when prompted.
Conclusion
During peak tax season (February–April), TurboTax phone wait times can exceed 45 minutes. The fastest alternative is the TurboTax Community at ttlc.intuit.com, where tax experts and CPAs answer questions in real time.
TurboTax Live subscribers can also connect directly with a live tax expert by video from within the product — no hold time required. If your issue is a rejected e-file, most rejection codes can be resolved in under 5 minutes by correcting the flagged field and resubmitting.
Frequently Asked Questions
Free phone support is available for general TurboTax product issues. TurboTax Live subscribers receive priority access to credentialed tax experts (CPAs and EAs) by phone or video. Complex personalised tax advice requires a paid TurboTax Live plan.
First, check the rejection notice for the specific rejection code (e.g. IND-031-04 means prior-year AGI mismatch). Correct the flagged field in your return and re-submit. If the issue persists, call +1 (800) 446-8848 or use TurboTax Live chat. Common causes include incorrect Social Security numbers or prior-year AGI entry errors.
Mid-morning weekdays (9am–11am PT) have the shortest hold times outside of tax season. Avoid calling during peak filing weeks in March and April when wait times can exceed 45 minutes. The callback option eliminates hold time entirely.
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