Norton Customer Service Phone Number
Direct Norton support line for Security Software. Verified phone number, real wait times, and the fastest way to reach a live agent.
24/7
Norton Customer Service Overview
Phone Number
+1 (855) 815-2726Support Hours
24/7
Best Time to Call
Early morning for shortest wait times
Average Wait Time
~~10 minutes
Category
Security Software
What to Have Ready Before Calling Norton
Before calling Norton support, prepare the following:
- Your Norton account email (used to sign in at norton.com)
- Your product key or order confirmation number
- The Norton product you're using (Norton 360, AntiVirus Plus, LifeLock, etc.)
- Your operating system (Windows or macOS version)
- A description of the issue (e.g. can't install, subscription won't cancel, virus detected)
Norton Contact Information
Norton Website:
norton.comNorton Help Center:
Visit Norton SupportCorporate Office Address:
Gen Digital Inc. (Norton)
60 E Rio Salado Pkwy, Suite 1000
Tempe, AZ 85281
United States
Chat Support:
Start Live ChatEmail:
support@norton.comAbout Norton
Norton is a consumer cybersecurity brand by Gen Digital Inc. (formerly NortonLifeLock). Products include Norton 360, Norton AntiVirus Plus, Norton Secure VPN, and LifeLock identity theft protection. Norton protects more than 50 million customers worldwide.
Norton's support team handles subscription cancellations, refund requests, virus removal, installation failures, VPN connection issues, and LifeLock identity alerts.
Conclusion
Norton's 60-day money-back guarantee applies to most annual plans. If you're calling to cancel and request a refund, have your order number ready — the process takes about 5 minutes by phone.
For virus removal, Norton's support team can remotely access your device (with your permission) and remove threats that standard scans miss. This service is included in certain Norton 360 plans at no extra cost.
The Norton app on your iOS or Android device also provides a direct link to contact support, so you can reach an agent without navigating to the website.
Frequently Asked Questions
Yes, Norton provides 24/7 phone support year-round. Live chat is also available around the clock at norton.com/support. The Norton app on your device includes a direct link to contact support without navigating to a website.
Call +1 (855) 815-2726 and request a cancellation. Norton offers a 60-day money-back guarantee on most annual plans. Have your account email and order number ready. Cancellations requested within the guarantee window are refunded within 5–7 business days.
Update failures are usually caused by a slow internet connection, firewall blocking Norton services, or a corrupted Norton installation. Try disabling your router's firewall temporarily, then open Norton → LiveUpdate. If it still fails, run the Norton Remove and Reinstall tool and reinstall from norton.com.
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